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Troubleshooting and Diagnostics
13-1
13
Troubleshooting and
Diagnostics
This chapter provides basic information for troubleshooting and
diagnostics for the UltraNet Edge 3000 product.
Basic Troubleshooting for the UltraNet Edge 3000
Begin the troubleshooting procedures by using the following list to
check the cables, LEDs, and the network design.
• Cables - Ensure all cables are plugged into their proper interfaces.
• LEDs - Use Figure 2-4 and Table 2-9 in Chapter 2 for information
regarding LEDs.
•Network Design:
— Verify that the IP addresses, subnet masks, static routes, and
the default gateway are correct.
— Ensure that the IP host addresses for all of the UltraNet Edge
3000 Ethernet interfaces are on different subnets.
User Interface Commands for the UltraNet Edge 3000
The commands listed in this section are useful for troubleshooting
Fibre Channel and IP interfaces. These commands are issued at the
main prompt of the user interface on the UltraNet Edge 3000. To
access the UltraNet Edge 3000 you will need the default password to
telnet into the box. See the “UltraNet Edge 3000 Security” section in
Chapter 1.
- User Guide 1
- Revision Date Description 2
- Appendix A Site Preparation 9
- Appendix F Configure SNMP 10
- Contents 11
- CTRL key and press C 20
- E-mail: [email protected] 22
- (720) 558-8999 22
- Laser Compliance Statement 23
- Statement 23
- Canadian EMC Statements 23
- Directives (CE Mark) 24
- (N-Mark) 25
- Argentina UL Certification 26
- German GS Mark 27
- Japanese VCCI Statement 27
- Korean MIC Mark 27
- Mexican NOM Mark 27
- Russian GOST Certification 28
- Safety Notices (620-000247) 29
- Equipment 30
- General Precautions 31
- ESD Precautions 32
- Introduction 33
- UltraNet Edge 3000 Benefits 35
- UltraNet Edge 3000 Features 36
- UltraNet Edge 3000 Security 39
- Hardware Configurations 41
- FC/SCSI Tape 42
- Ethernet 45
- Pipelining 46
- FC/SCSI E_port 48
- FC/SCSI F_port 49
- FC/SCSI N_port 49
- FICON Port 50
- Hardware Components 51
- Network Design Criteria 55
- Network Design 55
- ATM Network 59
- Criteria 59
- Network Routing Options 62
- Load Balancing 63
- Fail Over 63
- Switch WWN Proxy 64
- Fibre Channel Frame Level CRC 66
- Fibre Channel End to End CRC 67
- Minimum Requirements for CRC 68
- Fibre Channel MTU Batching 68
- Building a Custom Edge 69
- 3000 Chassis 69
- Building the Custom Chassis 69
- 6. Click Next 71
- Method screen appears 71
- Setting the Delivery 101
- Properties 101
- Delivery Wizard 102
- Deliver Network 104
- Viewing Logs 104
- Ethernet WAN 107
- Configuring an F_Port 107
- Extension over an 107
- Gathering the IP 108
- Addresses 108
- Starting UltraNet 109
- ConfigManager 109
- Adding Nodes for 110
- Configuration 110
- Setting the Initial 113
- IP Address of PC running UCM 115
- Setting the License 116
- Information 116
- Adding an IP Circuit 118
- 16. Click Next> 125
- Creating Data Paths 127
- Switch Interfaces 127
- 2. Click Next 134
- 1. Click OK 137
- Configuring an E_Port 139
- Extension over an ATM 139
- Links tab 142
- Interface tab 142
- Nodes tab 142
- UltraNet Edge 1000 Series 142
- UltraNet Edge 3000 Series 142
- (Click here twice to place 143
- Adding an ATM 149
- Creating a Data 162
- Configuring FICON 173
- Extension 173
- Adding a Fibre 177
- Channel Interface 177
- Configuring FICON Extension 181
- Click the Next button 183
- Creating a FICON 192
- Data Path 192
- Using the FICON 196
- Global Settings 196
- Configuring Tape Device 209
- Example of 210
- Uni-directional 210
- Configuration - No 210
- Bi-directional 211
- Configuration with 211
- Required Static 213
- Edge LUN Mapping 213
- Device Type WWN 214
- Required Source 215
- WWN Filtering 215
- Path for Fibre 234
- Channel Device 234
- Extension Interfaces 234
- Double-click 235
- FC interface 235
- Static Mapping the 240
- LUNs and Filtering 240
- Discover 243
- FC/SCSI Tape Pipelining 257
- Device Error 258
- Recovery 258
- UltraNet Edge 3000 258
- Emulation 258
- Protecting the Data 258
- UltraNet Edge 3000 Specific 259
- Overview 260
- Target Discovery 260
- LUN Discovery 261
- LUN Refresh 261
- Dynamic LUN 261
- Static LUN Mapping 261
- Managing the WWN 262
- Product Support and 263
- Software Maintenance 263
- SNMP Support 263
- Verify your Current 264
- Software Version 264
- Upgrading the 264
- UltraNet Edge 3000 264
- On-Site Local 264
- Remote Dial-up 268
- Upgrading Edge 272
- Software from 272
- 3.1.1.1 or Higher 272
- Verify the Current 276
- Version of UltraNet 276
- UltraNet 277
- Software 277
- Hardware Maintenance 279
- Fan Door Captive Screw 282
- Hinge Slot Latch 282
- Metal Clip 284
- Power Tray 284
- Top Cover Removal Procedure 285
- Metal Clasp 296
- Installing the Gig-E 297
- Short Wave SFP 297
- Transceiver 297
- Removing the Gig-E 299
- Long Wave SFP 299
- Copper Transceiver 301
- Removing the OC-3 303
- ATM Short Wave SFP 303
- Installing the OC-3 304
- ATM Long Wave SFP 305
- Removing the Fibre 307
- Channel Short Wave 307
- SFP Transceiver 307
- Release Tab 308
- Installing the Black 309
- Channel Long Wave 310
- Installing the Fibre 311
- Troubleshooting and 313
- Diagnostics 313
- Display the User 314
- Interface 314
- Commands 314
- (IP WAN Interface) 316
- (10/100 316
- Ethernet WAN Interface) 316
- GNIC3 Gigabit 318
- LED Diagnostic 324
- Troubleshooting 326
- Steps for FC/SCSI 326
- Tape Pipelining 326
- Loading and 330
- Starting the 330
- Diagnostic Program 330
- Exit and Reboot 330
- CHARM Diagnostic 331
- Program (ACHT) 331
- PowerPC Diagnostic 333
- Program (SBTT) 333
- Fibre Channel 334
- 04, 2003 <* 336
- Gigabit Ethernet 337
- ZPCM Compression 339
- Flash Drive 341
- Graceful Shutdown 342
- Site Preparation 343
- Site Requirements 343
- Clearance Requirements 344
- Environmental 345
- Specifications 345
- Power Requirements 346
- Installation and Cabling 347
- UltraNet Edge 3000 Placement 348
- Setup Connection 350
- Power Connection 351
- Network Interface Connections 352
- Transmit 353
- Ethernet 10/100 354
- Initial Power-On Procedure 356
- Power Supply Switch 357
- Diagnostic Display 357
- Phone Line 358
- Remote Modem 358
- UltraNet Edge 359
- Cables and Equipment 360
- Customer-Supplied 361
- Cables and 361
- Cables, Connectors, and 363
- Adapters 363
- DB Adapters 363
- AA Adapter Pinouts 364
- EE Adapter Pinouts 365
- Fibre Channel Specifications 366
- OC-3 ATM Specifications 370
- Advanced UCM 373
- Configurations 373
- FCSW Tab (2 port 374
- FC Switch Tab 375
- Time Synchronization Protocol 378
- Transport CRC Checking 380
- Enable/Disable 381
- E_Port Disk 381
- Streaming 381
- F_Port Disk 382
- Modifying Static Routes 385
- Display Static Routes 385
- Verify Static Routes 386
- Modify Static Routes 388
- Add Static Routes 388
- Delete Static Routes 388
- Configure SNMP 389
- 3. Select the SNMP tab 390
- Messages Reference manual 392
- Adding an SNMP 394
- Trap Destination 394
- Deleting an SNMP 394
- Destination 394
- Sending Test Trap 394
- SNMP Software Packages 395
- Resetting the System to 397
- Factory Defaults 397
- Using the Sysclean Command 397
- Manual Configuration of 401
- Command Line Interface 401
- Globe icon 403
- Using the Spantree 407
- Portfast Command for 407
- Cisco Routers 407
- Configuration Worksheets 409
- IP Configuration 410
- Worksheet 410
- ATM WAN 412
- Worrksheet 412
- Glossary 415
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